On the issuance status screen you can check delivery and validity together. Items with problems are automatically collected at the top of the screen.
Key summary
On the issuance status screen you can check delivery and validity together. Items with problems are automatically collected at the top of the screen.
Permissions required Owner, Admin, Issuance operator (institution-limited roles only for their own institution)
Two alert panels to check first
When you enter issuance status, panels appear above the list depending on the situation. Look here before scanning the list.
| Panel | When it appears | What you can do |
|---|---|---|
| Issuance failed (red) | When there are bounced emails | [Resend all] · [Resend selected] · [Send again] per item |
| Issuance scheduled (blue) | When there are scheduled issuances | [Issue now] · [Cancel schedule] |
When there are failed issuances, a count badge is also attached to Issuance status in the left menu.
Information you can see in the list
| Item | Content |
|---|---|
| Recipient | Name and email (shown partially masked) |
| Certificate | The name of the issued certificate and the badge image |
| Issuance number | For example, KL-202608-y4d2c1 |
| Issue date | The date it was issued |
| Delivery | Whether the recipient received it |
| Validity | Whether the certificate is valid |
| Tracking | View, verification, and share counts |
| Notification | Which channel it was sent through |
When there are many items, use the search box (name, email, badge, issuance number) together with the five filters (badge, validity, delivery, account verification, source).
Reading it on two axes, delivery and validity
Delivery and validity indicate different things. You need to look at both values together to know the situation accurately.
| Delivery | Validity | What it means | What to do |
|---|---|---|---|
| Not received | Valid | The email was sent but the recipient has not opened it yet | Prompt them to check, or send again |
| Delivery failed | Valid | The email bounced and did not arrive | Check the address and resend |
| Received | Valid | Delivered normally and in use | No action needed |
| - | Revoked | The institution has ended its validity | Reissue if needed |
Handling several items at once
Selecting several items with the checkboxes in the list reveals action buttons above.
- [Edit issue and expiry dates] - Correct a mistaken date without revoking
- [Download PDF] · [Download Excel] - Download only the selected items
- [Send again] - Resend the selected items in bulk
- [Revoke] - Revoke the selected items in bulk
Acting on individual items
From the ”⋯” on the right of each row, you can run [Send again] and [Revoke] directly.
Exporting the list
With [Download file] at the top right of the screen, you can get the full issuance list as a file. Use it for reports to management or for internal record keeping.
Two things worth knowing
Pressing the information (ⓘ) icon next to the screen title explains the following.
- Revoked items are shown as well. Scheduled issuances, by contrast, have not been issued yet, so they are not in the list and appear separately in the issuance schedule panel above.
- If a recipient changes their name, the name shown on screens that are drawn fresh, such as the wallet and verification pages, changes automatically. However, the certificate image file created at the time of issuance keeps the old name.
Frequently asked questions
What is the difference between “not received” and “delivery failed”?
Not received means the email arrived but the recipient has not opened it; delivery failed means the email bounced and never arrived at all. Only delivery failures are collected in a separate panel.
Do revoked certificates disappear from the list?
No. They remain in the list and only the validity status changes.
Why are my scheduled issuances not in the list?
Because they have not been issued yet. You can check them in the issuance schedule panel at the top of the screen and choose [Issue now] or [Cancel schedule].
Related guides
- Handling non-delivery and reissuing - Acting on recipients who did not receive
- Canceling and revoking certificate issuance - Revoking mistaken issuances
- Issuing badges and certificates - Issuing anew
- Setting up recommendations - Suggesting the next course to badge recipients
Frequently asked questions
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Related posts
Handling Non-Delivery and Reissuing
When an email bounces, an Issuance failed panel appears automatically at the top of issuance status. From there you can resend one at a time or all at once.
Canceling and Revoking Certificate Issuance
Mistakenly issued items can be revoked from issuance status. A revocation reason is required, and revocation is shown as a proper revocation rather than tampering.
Issuing Badges and Certificates
Press Issue in the certificate list and fill in recipients, common information, per-recipient information, and issuance options in order to complete issuance. One person or hundreds are handled on the same screen.